iCandy FAQs: Your Questions Answered

You will receive an order confirmation email within 30 minutes of placing your order. This will outline the date and time of your order, the items purchased, your billing and shipping address, chosen delivery method, and payment method. Once your order has shipped, you’ll receive a dispatch notification email with a tracking number so you can track your order. After receiving your delivery, please check that all ordered items are included. If any items are damaged or missing, contact us immediately (within 14 working days), so we can replace them for you.

Please contact our sales support team, who will check your order details and will then be able to advise you.

When you place a pre-order, the product page will indicate the expected fulfilment date. If there are any changes to this date, the page will be updated accordingly. You can also check the due dates for all pre-order items here. Please note, payment for pre-orders is taken at the time of ordering, not at dispatch. If your order includes both pre-order and in-stock items, it will be dispatched once all items are available.

If you need any assistance purchasing direct from us, please contact us on 01767 604400, and we will be happy to help.

Please contact our Sales Support team on 01767 604400, Option 4, or fill in the Online Order Enquiry form on our website, not the customer contact form.

Please contact our Sales Support team on 01767 604400, Option 4, or fill in the Online Order Enquiry form on our website, not the customer contact form.

Whilst we try our best to ensure all products are available, some older models may be discontinued, and we may no longer stock these items. However, our iCandy-approved stockists may still hold stock for older models. You can find your local iCandy stockist by using our Stockist Finder page.

You can view our items in person at an iCandy approved stockist. You can find your local iCandy stockist by clicking You can find your local iCandy stockist by using our here

If you have any queries regarding your order, the best place to go to is the retailer you purchased from, as your contract of sale is with your retailer of purchase. If they have closed down and your pushchair is still within manufacturing warranty, you can contact our customer service team on 01767 604400 option 1 or use the customer contact form on our website.

If you have purchased directly from us, you can contact our customer service team on 01767604400 option 1 or use the customer contact form on our website.

If you need any assistance purchasing direct from us, please contact us on 01767 604400, and we will be happy to help.

If you have purchased through any of the Baby Shows, please look at your receipt as this will state your retailer. If you are unsure, or cannot find the retailers name, you can contact our customer service team on 01767604400 option 1 and they can direct you to the correct retailer.

When you are looking for a spare part or something extra to add to your pushchair please note that not all parts are compatible with all models. Parts for one model will not fit another model e.g. a Peach part will not fit an Orange pushchair. Please see below for model series compatibility -

Peach 1, 2, 3 and 4 series parts are compatible.

Peach 5 and 6 series parts are compatible

Orange 1, 2, 3 and 4 series parts are compatible (excluding wheels)

The Orange 4 features larger weight capacity’s, one-handed seat recline, softer suspension, water repellent and breathable hood, single to double ready, high quality aluminium frame, puncture proof PU tyres, integrated changing bag clips, easy Pop-Up harness, removable zip carry bag on back of seat unit and integrated Ride-On-Board.

The carrycot is suitable from birth up to 9kg and is suitable for permanent overnight sleeping.

The Orange 4 converts to a full travel system with car seat adaptors. Please see car seat compatibility.

The Orange 4 can be used as a single or a double pushchair with over 30 configurations. Please refer to your manual.

The Orange 4 comes single to double ready straight out of the box.


You may also need other parts depending on which configuration you will be using the pushchair. Please refer to the Orange 4 manual online or contact customer service for further advice. Customer services - customerservices@icandyuk.com or 01767604400 option 1.

The Orange 4 pushchair can be used in parent facing and world facing mode when using either the carrycot or the seat unit.

The carrycot and seat unit have enough ventilation and the hood has extra ventilation if needed.

The Orange 4 fabrics are water repellent and breathable.

The Orange 4 outer fabrics are all wipe clean only, with the exception of the carrycot apron, carrycot liner, mattress and footmuff. Please follow the washing instructions on these items.

The Orange 4 has an integrated Ride-On Board with up to 20kg weight capacity.

The seat unit has up to 25kg weight capacity (15kg on elevators).

The seat can recline into 3 positions. The seat has a pop-up calf rest for the comfort of your child.

The handle bar can be adjusted to 5 positions for the comfort of the parent.

The basket design has a built-in drainage vent and can hold up to 64 litre capacity.

The Peach 7 cannot be folded with the seat attached to the chassis. All elevators and car seat adaptors must be removed from the chassis before folding.

The height of the carrycot/seat unit can be adjusted with elevators.

The rear brake uses a foot pedal system, the front wheels brakes are operated by a clip on each wheel.

The harness is a 5 point safety harness with a press/click button release. The harness can be easily adjusted.

The Orange 4 can be folded with the seat attached to the chassis.

The height of the carrycot/seat unit can be adjusted with elevators.

The rear brake uses a foot pedal system, the front wheels brakes are operated by a clip on each wheel.

The rear and front wheels from the Orange 3 and the Orange 4 will fit on either model.

All our pushchairs have a batch and serial number which identifies which pushchair you have. These can be found on either the shopping basket frame, the baseboard of the carrycot or the box your pushchair came in.

Some accessories from the earlier Orange models will fit the Orange 4 and vice versa. Please contact customer services on customerservices@icandyuk.com or 01767604400 option 1 for any questions you have on specific accessories.

Customers should maintain their iCandy pushchair properly to enable their pushchair to perform at its best and for the manufacturing warranty to be valid.

You should regularly carry out the following basic maintenance practices and checks:

• Inspections for any loose components (and maintenance if required)
• Cleaning and lubrication of any moving parts or components
• Checking of parking devices (brakes)
• Checking of 5-point harness
• After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:
• Cleaning excess mud or debris from brakes or wheels
• Ensuring that the product is fully dried and aired
• Cleaning and removal of any gritting salt or sea water residue

The Peach 7 features larger weight capacity’s, one-handed seat recline, one-handed fold, fashion forward fabrics, easy convert into a twin or double pushchair, high quality aluminium frame, puncture proof PU tyres, integrated changing bag clips, shopping basket drainage hole, removable zip carry bag on back of seat unit, easy Pop-Up harness and integrated Ride-On-Board.

The carrycot is suitable from birth up to 9kg and is suitable for permanent overnight sleeping.

The Peach 7 converts to a full travel system with car seat adaptors. Please see our car seat compatibility.

The Peach 7 can be used as a single or a double pushchair.

You need a converter base kit which consists of the following –

Carrycot/seat frame, Hood frame, Hood fabric, Bumper bar, Raincover and Converter adaptors

You may also need other parts depending on which configuration you will be using the pushchair. Please refer to the Peach 7 manual online or contact customer service for further advice.

Customer services - customerservices@icandyuk.com or 01767604400 option 1.

The Peach 7 pushchair can be used in parent facing and world facing mode when using either the carrycot or the seat unit.

The Peach 7 has soft premium knitted jersey fabrics have been thoughtfully developed with the comfort of baby and durability in mind.

The Peach 7 outer fabrics are all wipe clean only, with the exception of the carrycot liner, mattress and footmuff. Please follow the washing instructions on these items.

The Peach 7 has an integrated Ride-On Board with up to 20kg weight capacity.

The seat unit has up to a 25kg weight capacity (15kg on elevators).

The seat can recline into 4 positions. The seat has a pop-up calf rest for the comfort of your child.

The handle bar can be adjusted to 4 positions for the comfort of the parent.

The basket design has a built-in drainage vent and can hold up to 44 litre capacity.

The harness is a 5 point safety harness with a press/click button release. The harness size is easily adjustable using the seat head rest.

The Peach 7 cannot be folded with the seat attached to the chassis. All elevators and car seat adaptors must be removed from the chassis before folding.

The height of the carrycot/seat unit can be adjusted with elevators.

The rear brake uses a foot pedal system, the front wheels brakes are operated by a clip on each wheel.

No, the wheels are a specific design and only the Peach 7 rear and front wheels will fit your model.

All our pushchairs have a batch and serial number which identifies which pushchair you have. These can be found on either the shopping basket frame, the baseboard of the carrycot or the box your pushchair came in.

Some accessories from the earlier Peach models will fit the Peach 7 and vice versa. Please contact customer services on customerservices@icandyuk.com or 01767604400 option 1 for any questions you have on specific accessories.

Customers should maintain their iCandy pushchair properly to enable their pushchair to perform at its best.

You should regularly carry out the following basic maintenance practices and checks:

• Inspections for any loose components (and maintenance if required)
• Cleaning and lubrication of any moving parts or components
• Checking of parking devices (brakes)
• Checking of 5-point harness

After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:

• Cleaning excess mud or debris from brakes or wheels
• Ensuring that the product is fully dried and aired
• Cleaning and removal of any gritting salt or sea water residue

For items purchased before 1/01/2019 there is a 2-year warranty. Proof of purchase will be required.

There is a fantastic array of accessories available for your Peach.

Please see here to shop Peach 1-3 spares.

*Please note that spare parts for the 2018/2020 Peach models are not compatible with the Peach 1, 2, 3, and 4.

One of our most frequently asked questions is how to convert your single iCandy Peach to either a double or twin pushchair. To simplify this, we have broken the process of identifying the correct parts you need for your iCandy Peach to just three easy steps! View guide

The Peach 7 All-Terrain features larger weight capacity’s, one-handed seat recline, one-handed fold, durable water repellent fabrics, high quality aluminium frame, puncture proof PU tyres, integrated changing bag clips, shopping basket drainage hole, mesh extendable pocket in back of seat unit, easy Pop-Up harness and optional Ride-On-Board.

The carrycot is suitable from birth up to 9kg and is suitable for permanent overnight sleeping.

The Peach 7 All-Terrain converts to a full travel system with car seat adaptors. Please see our car seat compatibility.

The Peach 7 All-Terrain can be used as a single or a double pushchair (only in 4 wheel mode)

You need a converter base kit which consists of the following –

Carrycot/seat frame, Hood frame, Hood fabric, Bumper bar, Raincover and Converter adaptors

You may also need other parts depending on which configuration you will be using the pushchair. Please refer to the Peach 7 All-Terrain manual online or contact customer service for further advice. Customer services - customerservices@icandyuk.com or 01767604400 option 1.

The Peach 7 All-Terrain pushchair can be used in parent facing and world facing mode when using either the carrycot or the seat unit.

The Peach 7 All-Terrain has durable water repellent fabrics which have been thoughtfully developed with the comfort of baby and durability in mind.

The Peach 7 All-Terrain outer fabrics are all wipe clean only, with the exception of the carrycot liner and mattress. Please follow the washing instructions on these items.

The Peach 7 All-Terrain does not have an integrated Ride-On Board but can been added with up to 20kg weight capacity (only in 4 wheel mode)

The seat unit has up to a 25kg weight capacity (15kg on elevators)

The seat can recline to 4 positions. The seat has a pop-up calf rest for the comfort of your child.

The handle bar can be adjusted to 4 positions for the comfort of the parent.

The basket design has a built-in drainage vent and can hold up to 44 litre capacity.

The harness is a 5 point safety harness with a press/click button release. The harness size is easily adjustable using the seat head rest.

The Peach 7 All-Terrain cannot be folded with the seat attached to the chassis.

The height of the carrycot/seat unit can be adjusted with elevators.

The rear brake uses a foot pedal system, the front wheels brakes are operated by a clip on each wheel.

No, the wheels are a specific design and only the Peach 7 All-Terrain rear and front wheels will fit your model.

All our pushchairs have a batch and serial number which identifies which pushchair you have. These can be found on either the shopping basket frame, the baseboard of the carrycot or the box your pushchair came in.

Some accessories from the All-Terrain Forest will fit the Peach 7 All-Terrain and vice versa. Please contact customer services on customerservices@icandyuk.com or 01767604400 option 1 for any questions you have on specific accessories.

Customers should maintain their iCandy pushchair properly to enable their pushchair to perform at its best.

You should regularly carry out the following basic maintenance practices and checks:

• Inspections for any loose components (and maintenance if required)
• Cleaning and lubrication of any moving parts or components
• Checking of parking devices (brakes)
• Checking of 5-point harness
• After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:
  • Cleaning excess mud or debris from brakes or wheels
  • Ensuring that the product is fully dried and aired
  • Cleaning and removal of any gritting salt or sea water residue

Why not give your pushchair a new lease of life with an official iService. Our dedicated team of technicians here at iCandy HQ will have your pushchair looking brand new in no time – allowing you to continue to enjoy your iCandy adventures to the maximum (Mainland UK only).

The gold service costs £200

No. This is a return and repair service that takes place at the iCandy Repair and Service Centre. Express Delivery Options are not available for this product.

Unfortunately, due to shipping limitations, this service is not available for customers outside of Mainland UK.

The standard Gold service covers your pushchair chassis and main seat unit. If you wish to add additional parts to your service, then these can be added at point of purchase for an additional cost:

Additional Seat Unit £25
Additional Carrycot £25

• Free collection and dispatch of your pushchair
• Full hand-wash of your chassis. This will remove any dirt or debris from the frame and brakes. The framework of the chassis will be polished, and any plastic components will be treated with a back-to-black product
• Brush clean of the seat unit to remove any loose surface dirt
• Replacement of any small components, such as rivets and springs, if they have been affected by rust erosion
• Full lubrication of any moving parts on the chassis
• Service of the rear axle, which includes cleaning, removing any old grease/lubricant, and then reapplying new lubricant if necessary
• Replacement of your iCandy pushchair logo arms
• Replacement of all four wheels on your pushchair. They will be replaced with the most current wheels for your particular pushchair model
• Replacement of your pushchair handle bar (foam only)

As part of our promise to you, to ensure you have peace of mind, we will also perform some essential safety tests that include:

• Checking the parking devices (brakes)
• Checking all folding and locking mechanisms
• Checking the 5-point harness

Once you have purchased your gold iService, an iCandy representative will be in contact with you to arrange collection of your pushchair. This will then be booked in for a date of your choice (subject to availability).

Unfortunately, due to the availability of certain parts, we are unable to offer the Gold iService on the following iCandy products: Orange 1 and 2, Strawberry, Raspberry, Cherry, Apple/Pear, Apple jogger, Peach jogger/All-Terrain or any special edition or designer collection models.

Once we have you pushchair in with us, your pushchair will be returned to you within 2 -3 working days, of the service having been completed. If you have any special collection or delivery requirements, then let our customer service representative know and we will do our best to accommodate you.

If there are any hold ups or additional work that needs to be carried out, we will endeavour to contact you and update you on the situation.

If you have any further questions please contact Customer Service on 01767 604400 option 1.

Why not give it a new lease of life with an official iService with a few added extra features compared to the Gold iService. Our dedicated team of technicians here at iCandy HQ will have your pushchair looking brand new in no time – allowing you to continue to enjoy your iCandy adventures to the maximum (Mainland UK only).

The platinum service costs £280

No. This is a return and repair service that takes place at the iCandy Repair and Service Centre. Express Delivery options are not available for this product.

Unfortunately, due to shipping limitations, this service is not available for customers outside of Mainland UK.

The standard Platinum service covers your pushchair chassis and main seat unit.

If you wish to add additional parts to your service, then these can be added at point of purchase for an additional cost:

Additional Seat Unit £25
Additional Carrycot £25

• Free collection and dispatch of your pushchair
• Each and every part of the pushchair's fabric is faithfully restored by hand
• Upgrade to a new leatherette handle bar and bumper bar (Peach only)
• Loan chassis
• Full hand-wash of your chassis. This will remove any dirt or debris from the frame and brakes. The framework of the chassis will be polished, and any plastic components will be treated with a back-to-black product
• Replacement of any small components, such as rivets and springs, if they have been affected by rust erosion
• Full lubrication of any moving parts on the chassis
• Service of the rear axle, which includes cleaning, removing any old grease/lubricant, and then reapplying new lubricant if necessary
• Replacement of your iCandy pushchair logo arms
• Replacement of all four wheels on your pushchair. They will be replaced with the most current wheels for your particular pushchair model
• Replacement of your pushchair handle bar

As part of our promise to you, to ensure you have peace of mind, we will also perform some essential safety tests that include:

• Checking the parking devices (brakes)
• Checking all folding and locking mechanisms
• Checking the 5-point harness

Once you have purchased your iService an iCandy representative will be in contact with you to arrange collection of your pushchair. This will then be booked in for a date of your choice (subject to availability).

Unfortunately, due to the availability of certain parts, we are unable to offer the Gold iService on the following iCandy products: Orange 1 and 2, Strawberry, Raspberry, Cherry, Apple/Pear, Apple jogger, Peach jogger/All-Terrain or any special edition or designer collection models.

Once we have you pushchair in with us, your pushchair will be returned to you within 3-5 working days, of the service having been completed. If you have any special collection or delivery requirements, then let our customer service representative know and we will do our best to accommodate you.

If there are any hold ups or additional work that needs to be carried out, we will endeavour to contact you and update you on the situation.

If you have any further questions please contact Customer Service on 01767 604400 option 1.

After the testing we will let you know if your pushchair has passed or failed the MOT. Based on the results of the test and our inspection we can make safety recommendations (which you may need in order to get a pass certificate) or quality advisories which will enhance the aesthetics or functionality of your pushchair.

If you decide to go ahead with any of the recommended works, then you will receive an exclusive 10% discount on any spare parts or accessories that are purchased while your pushchair is still at the iCandy service centre. There will be no additional labour charges for the fitting of replacement parts if purchased at the time of the MOT.

The iCandy MOT costs £62

No. This is a return and repair service that takes place at the iCandy Repair and Service Centre. Express Delivery options are not available for this product.

Unfortunately, due to shipping limitations, this service is not available for customers outside of Mainland UK.

The iCandy M.O.T. covers your pushchair chassis, main seat unit, elevators and car seat adapters.

We can supply you with a plain brown box large enough to fit your pushchair. You can choose this option at point of purchase at the cost of £10. This covers the cost of the box and the delivery fee.

If you choose this option, we will ship the flat-packed box to you in advance of your service collection.

Your iCandy MOT will consist of a set of predetermined tests inspired by the European safety standards to ensure your pushchair is safe for continued use. The testing will concentrate on the following areas:

• Restraint System (5-point harness)
• Parking and Braking devices
• Stability (overall balance of the pushchair)
• Structural Integrity
• Strength and durability of attachment devices

Your MOT will also include:

• Free collection and dispatch of your pushchair
• Thorough initial inspection of your pushchair
• Replacement of any small components (nuts/bolts/bearings, etc.) that are missing or worn. These parts, if necessary, will be replaced before the MOT testing commences
• An official pass certificate on successful completion of the testing
• Basic valet

Once you have purchased your service an iCandy representative will be in contact with you to arrange collection of your pushchair. This will then be booked in for a date of your choice (subject to availability).

Once we have you pushchair in with us, your pushchair will be returned to you within 3-5 working days, of the service having been completed. If you have any special collection or delivery requirements, then let our customer service representative know and we will do our best to accommodate you.

If there are any hold ups or additional work that needs to be carried out, we will endeavour to contact you and update you on the situation.

If you have any further questions please contact Customer Service on 01767 604400 option 1.

The Lime Lifestyle comes with a matching Duo-Pod and Changing Bag as standard. However, there is also a fantastic array of accessories to be found for your Lime Lifestyle

Please see here to shop Lime Acessories.

Yes, you can shop Lime spare parts by clicking here

Free Delivery Service
iCandy currently offer free delivery for orders over £60 to mainland UK.

Standard Delivery (Orders under £60)
For orders under £60, a delivery charge of £4.95 will apply to mainland UK. We endeavour to have all orders delivered within 5 working days.

Express Delivery Service
iCandy are now offering an 'Express Delivery Service' meaning that you can now receive your iCandy products quicker than ever before to mainland UK.

Express Delivery Next working day, for orders placed before 4pm (Mon-Thurs) or before 3pm on Fridays £7.95.

Express Delivery Service – AM
The iCandy Express Delivery AM service guarantees a morning next day delivery for mainland UK customers - freeing up the rest of your day.

For orders placed before 4pm (Mon-Thurs) or before 3pm on Fridays to be received before 12pm the next working day £12.95.

Republic of Ireland Delivery
Delivery to the Republic of Ireland will be charged at £35 for orders below £1000. Delivery is free for orders over £1000.

Scottish Highlands Delivery
Delivery to the Scottish Highlands will be charged at £25 for orders below £1000 Delivery is free for orders over £1000.

Channel Islands Delivery
Delivery to the Channel Islands will be charged at £10 for orders below £1000. Delivery is free for orders over £1000.

Please call our Customer Services Team on 01767 604400 option 1 to obtain a returns reference number to return your goods. Our opening times are 9am-5pm Mon-Thurs and 9am-4pm on Fridays. Please have your original order number to quote as proof of purchase.

To qualify for a refund, the item/s must be in their original packaging, in an unused condition, complete with all parts and accessories. You will need to obtain a returns number to complete your returns form which needs to be enclosed in the parcel.

Collection can be arranged by iCandy which will incur a cost of £10 from your refund amount.

Warranty repair - You should contact the iCandy retailer from which you purchased your pushchair from, they will need to see your original proof of purchase. If this is not possible then you can contact iCandy customer services directly who should be able to help. Whilst the repairs may be carried out by the retailer or repair centre iCandy will cover the costs of the carriage, parts and labour.

Non-Warranty repair - You should contact the iCandy retailer from which you purchased your pushchair from, they will need to see your original proof of purchase. If this is not possible then you can contact iCandy customer services directly who should be able to help. Any repairs, carriage and labour will be chargeable. All costs will be advised before works are carried out.

Warranty spares - You should contact the iCandy retailer from which it was purchased with original proof of purchase. If this is not possible then you can contact iCandy customer services directly who should be able to help you.

We will then plan to ship the spare parts to the iCandy retailer or directly to your home address depending on the nature of the repair needed. iCandy will cover the costs of the carriage and parts.

Non-Warranty Spares- You should contact the iCandy retailer from which it was purchased. If this is not possible then you can contact iCandy customer services directly who should be able to help you.

We will then plan to ship the spare parts to the iCandy retailer or directly to your home address depending on the nature of the repair needed. All parts and carriage will be chargeable, and payments must be made before parts are shipped.

Purchased from an authorised iCandy stockist: You should contact the iCandy retailer from which it was purchased, as soon as possible, with your warranty information and original proof of purchase. They will advise you of their returns policy and will advise next steps. This does not affect your statutory rights.

Purchased direct from iCandy: iCandy is dedicated to offering a high level of customer service. If you are not completely satisfied with the item purchased, it can be returned for a full refund within 14 days of receipt. The item must be in its original packaging and in a unused condition. Collection can be arranged by iCandy which will incur a cost of £10 from your refund amount.

We will refund or replace any item which develops a manufacturing fault within 14 days of delivery. There will be no charge for the collection and return of these goods.

Please call our Customer Services Team on 01767 604400 option 1 between 9am and 5pm Mon-Thurs, 9am and 4pm Friday to arrange to return your goods. Please have your original order number to quote as proof of your purchase. To qualify for a refund, the item/s must be in their original packaging, in an unused condition, complete with all parts and accessories. You will need to obtain a returns number to complete your returns form which needs to be enclosed in the parcel.

Our returns address is: iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire, SG18 8UB

Our Terms & Conditions do not affect your statutory rights.

You don't need to do anything to activate your 5 year warranty - just keep hold of your proof of purchase and make a note of your batch and serial number as you will need these to make any claim. These can be found on either the shopping basket frame, the baseboard of the carrycot or the box your pushchair came in.

Each iCandy pushchair is conceived, crafted, engineered and tested far above and beyond the necessary standards to ensure that it provides an experience unmatched by any other product, and now we have introduced the 5 year warranty to back this up, starting with products purchased from the 1st of January 2019.

iCandy warrants that your new iCandy Pushchair will be free from defects in material or workmanship. If any defects of this nature should occur within the warranty period iCandy will make any repairs, using new parts, to put right any problems free of charge.

Are all components of my pushchair covered under manufacturing warranty for 5 years?

iCandy will cover the hard-good components of a new iCandy pushchair for 5 years from the original date of purchase from an authorised iCandy stockist. This includes any additional seat unit frames or carrycot frames if being used in double/twin mode.

However, due to the natural wear and tear of some components there are some exceptions to the 5 year warranty:
• The tyres – these are covered for 3 years for manufacturing faults only.
• Any fabrics or soft goods including handle grips and bumper bar covers - these are covered for 2 years for manufacturing faults only.
• Any accessories such as Cup holders, Adapters, clamps, parasols, footmuffs, seat liners, bags, flavour packs, duo pods, travel bags and companion packs – these are covered for 1 year for manufacturing faults only.

The iCandy warranty does not cover damage due to factors outside of our control, such as:

• Misuse of the pushchair such as running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll find proper usage described in the instruction manual.
• Events such as airline damage, damage in car collision, theft, etc
• Pushchairs categorised as a 'total loss' or 'insurance write off'
• Alterations, modifications or tampering
• Damage or surface corrosion from environmental conditions such as acid rain, salt, road hazards, hail, wind, storms and lightning.
• Cosmetic conditions or surface damage including scratches, chips, stains etc

The iCandy warranty does also not cover damage due to a lack of maintenance, such as:

• If the product is submitted for repair through a dealer or repair centre that is not approved or authorised by iCandy.
• If your chassis becomes faulty after or during use with a buggy board or any other accessory that has not been approved by iCandy.
• The use of inferior quality parts not approved by iCandy.
• Normal deterioration such as tyre wear.
• Normal wear, tear or deterioration such as discolouration, fading, rust erosion or deformation.
• Surface damage such as scratches, scuffs, dents or chips.
• Gradual wearing of mechanical components in proportion to age and usage of the product.

Customers must use and maintain their iCandy pushchair properly and should regularly carry out the following basic maintenance practices and checks:

• Inspections for any loose components (and maintenance if required)
• Cleaning of any moving parts or components
• Checking of parking devices (brakes)
• Checking of 5-point harness

After use in certain adverse conditions, extra special care should be taken to protect your iCandy pushchair. This includes:

• Cleaning excess mud or debris from brakes or wheels
• Ensuring that the product is fully dried and aired
• Cleaning and removal of any gritting salt or sea water residue If there are any concerns that arise from the routine maintenance then you should contact an authorised iCandy dealer, repair centre or iCandy customer services immediately for advice.

iCandy warrants that any genuine iCandy spare parts will be free from defects in material or workmanship. Parts supplied free during the warranty period:

• Parts supplied or replaced by an authorised iCandy dealer or repair centre will be covered under warranty for the remainder of the original warranty period only.

Parts purchased outside of the warranty policy:

• Parts supplied or replaced by an authorised iCandy dealer or repair centre outside of the warranty policy will be covered for 24 months from the date they were purchased.

The iCandy MiChair will now be offered with a staggering 10 year warranty - a testament to the design and engineering excellence that have become synonymous with our first high chair.

iCandy warrants that your new iCandy MiChair will be free from defects in material or workmanship. If any defects of this nature should occur within the warranty period iCandy will make any repairs, using new parts, to put right any problems free of charge.

iCandy will cover the hard-good components of a new iCandy highchair for 10 consecutive years from the original date of purchase from an authorised iCandy dealer. This includes any components used in nursery chair and rocking chair mode.

However, due to the natural wear and tear of some components there are some exceptions to the 10 year warranty:

• Comfort packs - these are covered for 2 Years for manufacturing faults only.
• Newborn Pod – these are covered for 2 Years for manufacturing faults only.

The iCandy warranty does not cover damage due to factors outside of our control, such as:

• Misuse of the highchair. You’ll find proper usage described in the instruction manual.
• Alterations, modifications or tampering
• Cosmetic conditions or surface damage including scratches, chips, stains etc

The iCandy warranty does also not cover damage due to a lack of maintenance, such as:

• If the product is submitted for repair through a dealer or repair centre that is not approved or authorised by iCandy.
• If your highchair becomes faulty after or during use with any accessory that has not been approved by iCandy.
• The use of inferior quality parts not approved by iCandy.
• Normal wear, tear or deterioration such as discolouration.
• Surface damage such as scratches, scuffs, dents or chips.
• Gradual wearing of components in proportion to age and usage of the product.

Customers must use and maintain their iCandy highchair properly and should regularly carry out the following basic maintenance practices and checks:

• Inspections for any loose components (and maintenance if required)
• Cleaning of components and parts
• Checking of harness

If there are any concerns that arise from the routine maintenance then you should contact an authorised iCandy dealer, repair centre or iCandy customer services immediately for advice.

iCandy warrants that any genuine iCandy spare parts will be free from defects in material or workmanship.

Parts supplied free during the warranty period:

• Parts supplied or replaced by an authorised iCandy dealer or repair centre will be covered under warranty for the remainder of the original warranty period only.

Parts purchased outside of the warranty policy:

• Parts supplied or replaced by an authorised iCandy dealer or repair centre outside of the warranty policy will be covered for 24 months from the date they were purchased.

We accept Klarna, Visa, Mastercard, American Express and Paypal.

You will be charged within 48 hours of placing your order.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Find out more here.

Warranty spares - You should contact the iCandy retailer from which it was purchased with original proof of purchase. If this is not possible then you can contact iCandy customer services directly who should be able to help you.

We will then plan to ship the spare parts to the iCandy retailer or directly to your home address depending on the nature of the repair needed. iCandy will cover the costs of the carriage and parts.

Non-Warranty Spares- You should contact the iCandy retailer from which it was purchased. If this is not possible then you can contact iCandy customer services directly who should be able to help you.

We will then plan to ship the spare parts to the iCandy retailer or directly to your home address depending on the nature of the repair needed. All parts and carriage will be chargeable, and payments must be made before parts are shipped.

Purchased from an authorised iCandy stockist: You should contact the iCandy retailer from which it was purchased, as soon as possible, with your warranty information and original proof of purchase. They will advise you of their returns policy and will advise next steps. This does not affect your statutory rights.

Purchased direct from iCandy: iCandy is dedicated to offering a high level of customer service. If you are not completely satisfied with the item purchased, it can be returned for a full refund within 14 days of receipt. The item must be in its original packaging and in a unused condition. Collection can be arranged by iCandy which will incur a cost of £10 from your refund amount.

We will refund or replace any item which develops a manufacturing fault within 14 days of delivery. There will be no charge for the collection and return of these goods.

Please call our Customer Services Team on 01767 604400 option 1 between 9am and 5pm Mon-Thurs, 9am and 4pm Friday to arrange to return your goods. Please have your original order number to quote as proof of your purchase. To qualify for a refund, the item/s must be in their original packaging, in an unused condition, complete with all parts and accessories. You will need to obtain a returns number to complete your returns form which needs to be enclosed in the parcel.

Our returns address is: iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire, SG18 8UB

Our Terms & Conditions do not affect your statutory rights.