How long is the warranty period?
The Apple, Cherry and Pear strollers all come with a 2 year warranty on any manufacturing faults to the chassis and seat frame. The seat fabrics, bassinet, bassinet converter fabrics, accessories and PVC raincovers on all products come with a 6 month warranty period. All warranties start from date of purchase.
Is the bassinet suitable for overnight sleeping?
We recommend that the Apple and Cherry bassinets are only used for occasional overnight sleeping and not as a substitute moses basket. The bassinets should be used in conjunction with a breathable mattress (sold separately). The Pear bassinets are not suitable for overnight use.
Is the seat unit suitable from birth?
Both the Apple, Cherry and Pear seat units are not recommended for use until the child is able to sit up unaided. This usually occurs around six months.
What do I use if my child has grown out of the bassinet before 6 months?
The iCandy Seat Units can be used with babies under 6 months only if they have outgrown their bassinet however they must be in the fully reclined position. When the baby can sit up unaided they can be placed in the other available positions.
Are the Seat fabrics and footmuffs washable?
Yes. They can be washed on a cool wash (30 degrees). Do not tumble dry.
Does the Apple/Pear only come in black?
No, The base color of the Apple is black and can be accessorized with our co-oordinating flavour packs, consisting of a core seat snuggle and hood, these are available in blackcurrant, redcurrant, Imperial, Grape and Mandarin. There are also matching Superfleece Luxury footmuffs and parasols in all these colors. The iCandy Apple is available in 5 delicious flavours to bring color and vibrancy to your life. The base color for the iCandy Pear is black but you can accessorize your tandem with our coordinating footmuffs and core seat snuggles (also available for the iCandy Apple).
Can I fold the apple with the seat unit still attached?
Yes. The seat unit must be in forward facing mode and folds best when in its most upright position. The Pear must be totally dismantled to fold.
How do I fold the Apple/Pear Chassis?
There is a choice of 2 methods;
Method 1 - Apply the brake. Press the circular secondary lock button on the left hand side and with your right hand, squeeze the button underneath the top of the handle bar. Simultaneously slide the handle forwards towards the front wheels until you feel the springs disengage. Push down on the handle until completely folded. You will find a securing strap on the left hand side, attach to fasten.
Method 2 - Apply the brake. Place one foot on the brake bar and connect the side of your body with the handle bar. Position your body weight onto the foot placed on the ground. Press the circular secondary lock button on the left hand side and with your right hand squeeze the button underneath the top of the handle bar. At the same time with your body push forwards onto the handle bar towards the front wheels until you feel the springs disengage. Push down on the handle until completely folded.
Are the Seat Fabrics and Footmuffs washable?
Yes. They can be washed on a cool wash. Do not tumble dry.
What are the product weights and dimensions?
Full details of the product weights and dimensions are available on the product detail page. Click here to view our range of products, select your product and then click the "technical information" tab to view product weights and dimensions.
Do I have to pay extra for the Maxi-Cosi / Graco infant car seat adaptors when buying an apple/cherry?
Yes. The adaptors are not included with the stroller. Please note, our car seat adapters fit the Graco Snugride regular version, not the Graco Snugride 32.
Do I have to pay extra for the Maxi-Cosi / Graco infant car seat adaptors when buying a pear?
Yes. The adaptors must be purchased with the Pear or PIP Converter upgrade kit. Upper adaptors only need to be purchased for twins. Please note, our car seat adapters fit the Graco Snugride regular version, not the Graco Snugride 32.
Who do I contact if I have a problem with my stroller?
Return to point of purchase along with your proof of purchase. The store will inspect the product in the first instance and then liaise with ourselves at iCandy if action needs to be taken.
If I already own an apple and I am expecting another baby can I turn my apple into a pear?
Yes. Simply by purchasing a Pip Converter kit your Apple can be transformed from a single to a tandem unit. Please note you will also need to purchase a set of bassinet fabrics if you would like to convert one of your Pear seats for a newborn.
Can I use my apple seat unit on my pear?
No. The Apple seat unit is too long and will not function properly. Although it will physically fit it has not been safety tested for use on the Pip frame. Using the seat in the incorrect manner will invalidate your warranty.
Do I have to use my stabilizing bars on the apple bassinet when pushing my pram?
No. The Apple bassinet is perfectly safe to use without the aid of the stabilizer bars using them does provide a smoother ride for baby.
Can I attach a buggy board to my iCandy stroller?
No. This type of attachment could distort the chassis and is not recommended by iCandy for use on any of our strollers. The use of such attachments will invalidate your warranty.
Which Car Seats can be used with iCandy Strollers?
The Maxi-Cosi and the Graco are the only Car Seats that can be used on the iCandy Strollers. Please note, our car seat adapters fit the Graco Snugride regular version, not the Graco Snugride 32.
Where can I find a list of my local dealers?
You can find a list of your local dealers from the 'Find a Dealer' tab on the website.
What is the recommended tyre pressure for the iCandy Apple/Pear rear wheels?
The recommended tire pressure is between 20-22 PSI.
In my instruction manual it states that a pump is included in the box, where can I find it?
The pump is located in a pocket within the back of the shopping basket.
I have a puncture in one of my iCandy Apple/Pear rear wheels, what can I do?
As punctures are not classed as manufacturing faults you can either repair it with a puncture repair kit or obtain a new inner tube that is 12inches by 1.75inches (standard inner tube size). These both can be purchased from either your local iCandy dealer or a hardware/bike shop. If you wish to purchase a new complete wheel you would need to go to a registered iCandy dealer who will be able to provide you with a recommended retail price.
I am going on holiday; do you manufacture a travel bag for the iCandy range?
We do manufacture a travel bag for both the iCandy Cherry/Apple Strollers and bassinets. These can be purchased from all registered iCandy dealers. If you have the iCandy Pear you will be able to purchase the Apple Stroller and bassinet travel bags as all iCandy pear components will fit into these bags.
How do I fit the Raincovers onto my iCandy?
Stroller rain cover:-
• Place the top of the rain cover over the hood of the stroller so that the black ridges on the rain cover match the ridges on the hood.
• Pull the rain cover down so that the rain cover goes over and under the footrest.
• Attach the Velcro section found at the middle of the rain cover around the stroller.
• Finally, attach the Velcro strip round the bottom of the stroller.
Bassinet rain cover:-
• Like the stroller rain cover it has ridges on the rain cover that match up to the ridges on the hood of the bassinet. Place the rain cover under the lip of the hood and pull over the hood so the ridges match up.
• On the sides of the rain cover there are holes to place the bassinet adaptors through. Place the adaptors through these holes.
• Pull rain cover over the rest of the bassinet
• Once over the lip of the bassinet the rain cover can be pulled right down to the bottom of the bassinet to protect the whole bassinet.
• On the top of the rain cover there is a Velcro flap, so when you want to carry the bassinet you can undo the Velcro and get to the handle on the hood.
When the rain covers first come out of the box they can be a bit creased and can be stiff to go onto either the seat unit or bassinet, so you might want to iron out the creases with a hair dryer or put them near a radiator.
I have purchased the iCandy Pear for toddler and newborn. I'm wanting to use it as a single pushchair, is this possible?
The iCandy Pear can be used as a single pushchair if you use the upper (blue) seat unit. It is only designed to be rearward facing but you can unscrew the adaptors and swap them round which will make the pushchair face forwards. This must be turned back when using the pip converter as this can invalidate the warranty as it hasn't been safety tested.
Can I convert my iCandy Cherry into a twin pushchair?
The iCandy Cherry cannot be converted into an iCandy Pear.
